Results-oriented professional pivoting into WordPress Development, with a strong foundation in modern web technologies and over a decade of technical troubleshooting experience. Along with recently earned certificates in WordPress, Front-End Development (Meta), Data Analytics on AWS, Git, and GitHub, I have applying these skills to building responsive, user-focused WordPress websites and themes. I bring a proven ability to solve complex technical issues, collaborate with cross-functional teams, and deliver clean, maintainable solutions that enhance user experience.
I currently serve as a Sr. SAS Help Desk Representative at State Street Bank Corp. Where I play a key role in weekend SAS operations, providing two-factor authentication support, troubleshooting network access issues, and collaborating with senior management to maintain secure accesses. My focus is on application support across over 250 application platforms ensuring secure and seamless operations for internal users and external clients users. By utilizing tools like active directory, databases and mainframes; I help resolve technical issues promptly, enabling smooth and secure functionality for all internal users and external client users at State Street. With over 9+ year in Support and Security Operations, I have gained a unique advantage in debugging, documentation, and communicating complex technical concepts to non-technical user's. I am dedicated to delivering efficient solutions, leveraging my expertise in support documentation, application support, and time management to contribute to a organizations commitment to operational excellence.
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