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| 1. What is included in the mass emailing service? |
| 2. How do you assure that my message was delivered? |
| 3. When will my email marketing campaign commence? |
| 4. Is mass emailing legal? |
| 5. What is the quality of your email addresses? |
| 6. Where do your emails come from? |
| 7. How long does it take to transmit messages? |
| 8. How many emails can you broadcast daily? |
| 9. Are the emails nationwide or world? |
| 10. Do you provide valid headers and from addresses? |
| 11. What is Opt-In? |
| 12. How large can my message be? |
| 13. How do I create my ad? |
| 14. What kind of response can I expect? |
| 15. What is HTML? |
| 16. Can I use HTML in my message? |
| 17. How big is your email address list? |
| 18. Do you take orders for adult material? |
| 19. How are re-orders handled for new addresses? |
| 20. Do you offer any discounts? |
| 21. Do you mail to all domains? |
| 22. Can I supply the mailing list? |
| 23. How stable is the BulletProof account? |
| 24. Are accounts blocked or blackholed? |
| 25. What is a BulletProof Email account? |
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1. What is included in the mass emailing service?
Our service includes:
 Broadcasting your sales message.
Selection of a email list(s), based on criteria provided by you.
Providing a valid "Remove" email address to handle remove requests.
Providing a valid "From" email account.
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2. How do you assure that my message was delivered?
Your message is encoded with a special Message Identifier. This allows us to track your message with 100% accuracy.
When our mail servers connect to the destination mail servers we immediately know if the message was successfully delivered or not.
If we cannot confirm delivery, we assume the message was lost and our servers automatically send another message to replace it.
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3. When will my email marketing campaign commence?
As soon as we receive your contract and sales message along with your subject line, your message will be transmitted within 24 hours [often sooner] depending on current orders.
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4. Is Mass E-Mailing legal?
Yes. Sending commercial mass email is completely legal. Our company abides by all Federal and State requirements.
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5. What is the quality of your email addresses how recent are they?
Our database is "washed daily" against seven major "Remove" lists and strained against ISP filters. Undeliverables and .mil/.us extensions are deleted daily.
We verify and add fresh emails daily, ensuring your message is sent to active addresses only.
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6. Where do your emails come from?
We use reliable resources including hits from targeted web sites, newsgroups, public records, and purchased lists.
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7. How long does it take to transmit all of my messages?
It depends on message size, but usually takes 6-8 hours to broadcast ten million emails.
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8. How many emails can your company broadcast in one day?
We have the ability to broadcast over 45 million emails daily.
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9. When I order General mass emailing, are the emails nationwide or worldwide?
Nationwide.
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10. Does your company provide valid "From" addresses, "Headers" and "Remove" addresses?
Yes. We provide valid "From", "Header", and "Remove" addresses for those who want to "opt-out".
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11. What is Opt-In?
Opt-In is email that the subscriber has requested to receive.
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12. How large can my message be?
There is no limit, but short messages are generally more effective as people dislike long blocks of text.
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13. How do I create my ad?
Short ads (less than 100 words) are best. Use a catchy, on-topic subject line of 3-8 words.
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14. What kind of response can I expect?
Rates vary from 1%-7% depending on the campaign type and the quality of your specific offer and message.
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15. What is HTML?
HTML is a file format that supports graphics and links.
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16. Can I use HTML in my message?
Yes, you can use HTML in your message.
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17. How big is your email address list?
Currently we maintain a database of approximately 140 million email addresses.
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18. Do you take orders for adult material or casinos?
No. We cater to businesses promoting family oriented services and products.
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19. If I re-order, how can I be sure my ad will be sent to new addresses?
We manage files per customer. Your ad won't be sent to a repeat address until the entire 140 million list is exhausted.
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20. Do you offer any discounts?
Yes, there are built-in volume discounts (e.g., 1 million emails is cheaper per unit than 500,000).
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21. Do you mail to all domains including AOL and Compuserve?
Yes. We can transmit through any domain including AOL and Compuserve.
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22. Can I supply the mailing list?
Yes. We will wash your list against our "Removes" and "Undeliverables" before transmitting.
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23. How stable is your BulletProof Dial-up account?
We guarantee 100% uptime with automatic credits for any potential downtime.
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24. Are your BulletProof Dail-Up accounts blocked or blackholed?
No. We constantly change IPs and rotate them through different backbones.
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25. What is a BulletProof Email account?
An email account that will not be shut down regardless of complaints regarding unsolicited commercial emails.
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